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Service Part Senior Manager

Supply Chain

Work Location Ho Chi Minh (District 9)
Job Level Department Manager
Job Type Permanent
Qualification Bachelor
Experiences 5 Years
Salary Negotiable
Industry Customer Service, Purchasing / Merchandising, Freight / Logistics / Warehouse, Import / Export
Deadline to Apply 29/02/2024
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Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Employee Shuttle Service
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description


Reporting to Director, Service Pat Unit - ensures that customers around the globe receive the right service parts at the right time in the right place in the right quantities. Starting at new-product-development and continuing to the end of the product’s lifetime, this new and wide-ranging role ensures that all value streams engaged in specifying, designing, planning, manufacturing, pricing, warehousing, and distributing service parts perform to customer, performance, and financial expectations.

The Senior Manager of Service Part Unit (Vietnam) will be obsessed with meeting Service customers’ needs. As a key leader in the Service organization, this role will lead a mix of dedicated employees and cross-functional teams. Hallmarks of success include strategic vision and execution, organizational design and agility, and broad competency across new product launches, commercialization, manufacturing, distribution, service operations, and P&L management.


II. Primary duties:

  1. Manage Service Part Unit team in Vietnam.
  2. Monitor and review with team to hit Service Part Development timeline be it for transfer project or new project.
  3. Ensure Service Part Order fulfillment achieve OTD goals.
  4. Whenever models End of Life, coordinate team to do Last Time Purchase.
  5. Establish new process / workflow for improvement where needed; especially if it needs change to fit with Vietnam operation.
  6. To reduce number of packaging used for service part in order to minimize packaging MOQ stress from operation.
  7. Also, to support Packaging team towards Green Environment Packaging.
  8. Due to complication of EPE business, he/she will work with TTI Custom Department, Finance and Legal for the export declaration or find alternate solution to fulfill the service part orders for long term solution.
  9. In short, he/she will be the coordinator for any service part demand and supply. In any case, there is any dispute, he/she will be the bridge for all communications.
  10. Jobs are not limited to above stated and could change based on organization needs.

Job Requirement

Education and Experience Requirements

• Requires a Bachelor’s degree in Supply Chain or Operations Management, Engineering, Finance, or Business, or equivalent education & work experience. Advance degrees in Business, Finance, or Operations are desirable.

• 3-5 years experience in a leadership role in a Supply Chain, Product Management, or Operations capacity. Experience in service parts and/or aftermarket service is highly desirable.

• 3-5 years experience leading people and teams.

• 3-5 years managing cost center financials. Full P&L responsibility is desirable.

• 1-3 years experience in or as leadership of an inventory-control function

• Demonstrated success in leading high performing operations based on strategy, data, objectives, and best practices.

• Solid communication skills, both written and verbal are required

• Proficiency with Microsoft Office products is required (Word, Excel, PowerPoint, Outlook, TEAMS)

• Experience working in an enterprise-grade ERP (Oracle, Microsoft AX, SAP, JD Edwards, etc.)

• Able to write and communicate in Vietnam and English. If he/she can also speak  Mandarin will be an advantage.

Location and Travel

• The primary work location is in-office in Vietnam Binh Duong / HCM Dist 9.

• Domestic travel within plants is expected, under 25%. Occasional international travel may be required.

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