IT - Technical Support Manager (Work at Thu Dau Mot, Binh Duong, provide shuttle bus daily)

FA & IT

Work Location Binh Duong (Thu Dau Mot), Ho Chi Minh , Dong Nai

Job Level Manager

Job Type Permanent

Qualification Bachelor

Experiences 5 Years

Salary Negotiable

Industry IT - Software, IT - Hardware / Network

Deadline to Apply 30/04/2023

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Job Benefit

Laptop
Insurance
Travel opportunities
Allowances
Employee Shuttle Service
Uniform
Incentive bonus
Health checkup
Training & Development
Salary review
Annual Leave

Job Description

I. Main duty:

- Provide helpdesk support, technical services to end users and support on troubleshoot IT related issues.

- Manage a team of support team staff and provide on-site technical support to multiple locations including PC installations and configurations.

- Liaise with and manage various outsourced applications vendors

- Ensure that escalated technical problems are prioritized and follow-up actions to fault cases are completed in a timely manner

- Install hardware and software as well as to manage and monitor IT assets and software licenses.

- Contribute to and maintain I.T. policies, standard and system operation procedure. - Identify the areas / opportunities for improvement on IT operational support and make proposal on project / enhancement initiatives.

- Support system implementation and process improvement projects.

- Establish proper documentations for IT installation / configuration / recovery, and ensure effective ongoing operations can be achieved.

- Participate in evaluation of IT technologies and products.

- Perform ad-hoc support as assigned.

Job Requirement

II. Requirements:

1. Academic

◼ Degree in Information Technology / Computer Science or equivalent.

2. Years of experience

◼ Minimum 10 years IT experience and at least 5 years in supervisory role, working experience in administration of computer operating systems, fixing technical problems in a sophisticated IT environment and supporting IT projects.

◼ MCSE/MCITP & CCNA, ITIL, PMP certification is an advantage

3. Technical knowledge

◼ At least 3 years or above experiences in technical support.

◼ Strong technical knowledge and experience in IT architecture, Internet technologies and infrastructure.

◼ Working knowledge and experience in Windows 10 / Mac OS, Office 365, Microsoft Active Directory, Mobile Device Management (MDM), SCCM, printing devices, video conferencing equipment, etc.

◼ Experience of supporting TCP/IP, Router Configuration, Windows, Wi-Fi and Firewall ◼ Knowledge in system and network monitoring tools, cloud and mobility.

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