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IT - Technical Support Manager (Work at Thủ Dầu Một, Bình Dương)

FA & IT

Work Location Binh Duong (Thu Dau Mot),  Ho Chi Minh ,  Dong Nai
Job Level Department Manager
Job Type Permanent
Qualification Bachelor
Experiences 5 Years
Salary Negotiable
Industry IT - Software, IT - Hardware / Network
Deadline to Apply 31/12/2022
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Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Employee Shuttle Service
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

- Provide helpdesk support, technical services to end users and support on troubleshoot IT related issues.

- Manage a team of support team staff and provide on-site technical support to multiple locations including PC installations and configurations.

- Liaise with and manage various outsourced applications vendors

- Ensure that escalated technical problems are prioritized and follow-up actions to fault cases are completed in a timely manner

- Install hardware and software as well as to manage and monitor IT assets and software licenses.

- Contribute to and maintain I.T. policies, standard and system operation procedure.

- Identify the areas / opportunities for improvement on IT operational support and make proposal on project / enhancement initiatives.

- Support system implementation and process improvement projects.

- Establish proper documentations for IT installation / configuration / recovery, and ensure effective ongoing operations can be achieved.

- Participate in evaluation of IT technologies and products.

- Perform ad-hoc support as assigned.

Job Requirement

1. Academic

◼ Degree in Information Technology / Computer Science or equivalent.

2. Years of experience

◼ Minimum 10 years IT experience and at least 5 years in supervisory role, working experience in administration of computer operating systems, fixing technical problems in a sophisticated IT environment and supporting IT projects.

◼ MCSE/MCITP & CCNA, ITIL, PMP certification is an advantage

3. Technical knowledge

◼ At least 3 years or above experiences in technical support.

◼ Strong technical knowledge and experience in IT architecture, Internet technologies and infrastructure.

◼ Working knowledge and experience in Windows 10 / Mac OS, Office 365, Microsoft Active Directory, Mobile Device Management (MDM), SCCM, printing devices, video conferencing equipment, etc.

◼ Experience of supporting TCP/IP, Router Configuration, Windows, Wi-Fi and Firewall ◼ Knowledge in system and network monitoring tools, cloud and mobility.

4. Other skills

◼ With experience in Manufacturing Industrial Background and new office/site infrastructure setup.

◼ Strong sense of responsibility, continuous improvement and able to work independently.

◼ Good analytical and problem solving skills

◼ Team player with good interpersonal, communication and organizational skills.

◼ Professionalism in Change Management and documentation.

◼ Professionalism in Change Management and documentation.

◼ Fluency in English and Vietnam. Mandarin would be a plus.

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