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IT – Technical Support Engineer (Work at Thu Dau Mot, Binh Duong)


Work Location Binh Duong (Thu Dau Mot)
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification Bachelor
Experiences 2 - 6 Years
Salary Negotiable
Industry IT - Software, IT - Hardware / Network
Deadline to Apply 31/07/2022
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Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Employee Shuttle Service
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

  1. Main duty:
  • Troubleshooting incident report, updating information and restoring/delivering service request IT service(s) within Operation Level Agreements / Service Level Agreement.
  • Analysing, collaborating and resolving the root causes in problem task.
  • Overviewing and updating CMDB is accurate and up to date.
  • Evaluating, presenting and discussing with line manager on Objective and Key Results (OKRs)/KPI method monthly and quarterly.
  • Working on flexible shift patterns (on called duty or onsite) to deliver 247 IT Managed services, with Customer service mindset, when required
  • Acting as a team player with other internal departments/teams, on technical views, to offer and convince requester to follow best practice designing and continue improvement solutions.
  • Assisting and contributing on-going projects if required

Job Requirement

2. Requirements: Int'l certified or hand-on >= 2 years’ experience providing administrative and technical support to enterprise level clients

1. Cloud technologies, in at least ONE of the below areas

   • Private:

      (1) VMWare: ESXi, vSphere, vMotion, HA, DRS, FT, SRM…

      (2) Microsoft Hyper-V: OS, SCCM…

      (3) Other platforms.

  • Public:

      (1) Int’l provider: Azure, AWS, IBM, Google, Salesforce, Fujitsu…

      (2) Local provider: CMC, Viettel, FPT, VNPT…

2. Enterprise level support environments, in at least TWO of the below areas

    • Application/System Services

      (1) AD, DNS, DHCP, file sharing, print, web and email.

      (2) Unified Communications & Collaboration Sys.: PBX, conference and message services.

   • OS series: Windows Server, Unix & Linux server.

   • Physical devices:

      (1) Server Device (non-blade/blade): IBM, Dell, HP, Cisco or other servers with console technologies, such as: IMM, iDRAC, iLO…

      (2) End user device: PC, office equipment, mobility device…

  • Network

     (1) LAN: wired (access switch), wireless (access point) …

     (2) WAN: connection (FTTH, leased line), router, VPN…

   • Security

     (1) Total Visibility: biometric recognition, RADIUS, monitoring, CCTV…

     (2) Complete Control: firewall, WAF, antispam, WSUS patching, McAfee, Symantec, TrendMicro, BitLocker, SafeGuard...

3. Benefits:

  •  Competitive income 13th month salary and bonus (if any).
  • 15 annual leaves. - Healthcare for individual and Family - Mobile phone allowance - Company transportation
  • Working time & location:
  • High Tech Park, D9, HCM.
  • From 07h:30 – 16h:00, Mon to Fri.

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