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IT – Support Engineer (work at Thủ Dầu Một, Bình Dương)

FA & IT

Work Location Binh Duong (Thu Dau Mot),  Ho Chi Minh ,  Dong Nai
Job Level Experienced (Non - Manager)
Job Type Permanent
Experiences 2 Years
Salary Negotiable
Industry IT - Software, IT - Hardware / Network
Deadline to Apply 31/12/2022
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Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Employee Shuttle Service
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

▪ Provide helpdesk and technical support for users.

▪ Conduct first line support / troubleshooting to any reported incident.

▪ Coordinate software and hardware installation, testing and operations.

▪ Assist in monitoring network/system resources, utilization, follow-up with related teams for preventive plan, improvement plan, performance tuning and troubleshooting.

▪ Maintain IT asset inventory, topology diagram, rack layout and technical documentations.

▪ Travelling within Vietnam is required.

▪ Perform ad-hoc support as assigned. 

Job Requirement

1. Academic

▪ High Diploma or above in Information Technology / Computer Science or equivalent.

2. Years of experience

▪ At least 5 years IT working experience

▪ Certificate in MCSA/ MCSE, CCNA 3. Technical knowledge

▪ At least 3 years or above experiences in in administration of computer operating systems, fixing technical problems in a manufacturing IT environment

▪ Solid experiences in supporting technical support / helpdesk

▪ Hands-on experience with PC hardware / Software installation, Windows OS and configuration, Mac OS, Active Directory, Microsoft Office, Anti-virus.

▪ Experience of supporting TCP/IP, Windows, Wi-Fi and firewall

4. Other skills

▪ Strong sense of responsibility, continuous improvement and able work independently

▪ Good analytical and problem solving skills

▪ Having customer services mindset

▪ Team player with good interpersonal, communication and organizational skills

▪ Demonstrated ability to learn new technology

▪ Fluent in Vietnamese and English

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