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CQA Engineer - Work at Cu Chi

QM

Work Location Ho Chi Minh
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification Bachelor
Experiences 3 - 5 Years
Salary Negotiable
Industry Mechanical / Auto / Automotive, Quality Control (QA/QC), Electrical / Electronics / Electro Refrigeration
Deadline to Apply 25/02/2024
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Job Benefit

  • Laptop
  • Insurance
  • Employee Shuttle Service
  • Uniform
  • Incentive bonus
  • Health checkup
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

Position Summary

Be responsible for handling customer complaint and driving internal continual improvements, leading the team on the investigation and analysis of failure root causes, leading the communication with customer on the quality issue, providing the professional quality service to customer.

Key Responsibilities

  • Set up and maintain customer complaint/service system and database, follow-up with the related execution.
  • Follow through each complaint till to closure in proper way.
  • Lead or co-lead customer complaint handling, including verify the issue, organize the team, investigation, root cause analysis, corrective actions and lesson learnt etc.
  • Lead regular customer complaint summary and drive preventive improvements
  • Provide the related the training/supports to build the team’s capabilities, includes educate customer

Job Requirement

  • Bachelor degree or above, major in Mechanical or Electronic Engineering, mechanical automation, chemistry, and material analysis, etc
  • More than 5 or above years experience in li-ion battery factory is preferred.
  • Familiar with the process of dealing with the top/tie 1 customer.
  • Fluent English skills on reading and writing, good oral English skill is preferred
  • Frequent travel is must

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